W305 – Process and Quality Management - Strategy
Module
Process and Quality Management - Strategy
Process and Quality Management - Strategy |
Module number
W305 [E05]
Version: 2 |
Faculty
Business Administration
|
Level
Bachelor/Diploma
|
Duration
1 Semester
|
Semester
Summer semester
|
Module supervisor
Prof. Dr. rer. pol. Swen Günther |
Lecturer(s)
Prof. Dr. rer. pol. Swen Günther Prof. Dr. iur. Thorsten Richter |
Course language(s)
English |
ECTS credits
5.00 credits |
Workload
150 hours |
Courses
4.00 SCH (2.00 SCH Lecture | 2.00 SCH Seminar) |
Self-study time
90.00 hours |
Pre-examination(s)
None
|
Examination(s)
Written examination |
Form of teaching
|
Media type
In-class lecture with presentations (PPT) by lecturerer and joint work on flipchart/ blackboard |
Instruction content/structure
1. Zero-Defect-Quality Strategy: Goals and Content, Diemension of Quality, Cost of Conformance/ Non-conformance, Examples 2. Contingency Theory: Scientific work process to achieve (new) scientific knowledge, Example: "Quality Management" 3. Management Concepts: Analysis and evaluation of actual concepts in the field of Process and Quality Management 4. Customer Focus: Success factor for high-quality-products, Determination of Critical-to-Quality characteristics (CTQs) 5. Compliance Management: Design of products/ services and manufacturing process according to legal requirements |
Qualification objectives
Hard Skills:
|
Social and personal skills
Soft Skills:
|
Special admission requirements
No information
|
Recommended prerequisites
Fundamentals of Statistics, Management Science, Process Management and Organization, and Project Management |
Continuation options
Process and Quality Management - Execution (PQME) |
Literature
Dumas, M. et al. (2013): Fundamentals of Business Process Management, Springer Harry, M./ Schroeder, R. (2006): Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations, Crown Business Juran, J.M. et al. (2010): Juran's Quality Handbook: The Complete Guide to Performance Excellence, McGraw Hill, 6th ed. Pfeifer, T./ Schmitt, R. (2014): Masing Handbuch Qualitätsmanagement, Carl Hanser, 6. Aufl. Kieser, A. (Hrsg.) (2006): Organisationstheorien, Kohlhammer, 6. Aufl. |
Current teaching resources
All relevant materials are provided in OPAL. |
Notes
The lectures and exercises are in English. Guest speakers from leading quality companies are invited to provide hands-on knowledge and experience |
Link to course/learning resources in OPAL
|