Part I: Understanding diversity

1. Diversity management - a valid concept
2. Health implications of workforce diversity
3. Gender diversity - shattering the glass ceiling
4. Age, disability and obesity - similarities, differences and common threads
5. Class diversity in the workplace
6. Creating and sustaining diversity in the workplace - strategies and approaches
7. International perspective on workplace diversity

Part II: Intercultural Management

1. Organisational structure and intercultural management
2. Communication and intercultural management
3. Core values and intercultural management
4. Strategy and intercultural management
5. Knowledge management and intercultural management
6. Conflict resolution and intercultural management
7. Expatriate management and intercultural management