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W348 – Process and Quality Management - Execution
Process and Quality Management - Execution
Version: 1
Prof. Dr. rer. pol. Swen Günther
swen.guenther(at)htw-dresden.de
Prof. Dr. rer. pol. Swen Günther
swen.guenther(at)htw-dresden.de
English
5.00 Credits
150 hours
4.00 SWS (2.00 SWS Lecture | 2.00 SWS Seminar)
90.00 hours
Written examination
Examination duration: 120 min | Weighting: 100 % | Tested in English language
- Tuition in seminars, including discussions, teamwork, independent presentations, and learning by example
- Case study work will be a crucial part of exercises in order to apply provided theories and models
- Additionaly, a practical course regarding "Data Analysis" (1 SWS) is offfered
In-class lecture with presentations (PPT) by lecturerer and joint work on flipchart/ blackboard
1. Framework and Management of Success Factors for Zero-Defect-Quality: Processes, Employees, Methods
2. Business Process Management: Goals and Content, Company examples, Business Process Reengineering for Breakthrough
3. Lean: Fundamentals of Toyota Production System (TPS), Continous Improvement Process (CIP), and Problem Solving
4. Six Sigma: Project Management Approach for Zero-Defect-Quality: Process and Methods, Statistical Foundations
5. Lean Six Sigma & Design for Six Sigma: Improvement Concepts for Zero-Defect-Quality in Product Development and Service
Hard Skills:
- You can explain the main relationships and approaches for achieving a Zero-Defect-Quality level
- You are able to visualize and draw value stream processes and analyze potential improvement areas
- You are able to analyze and improve business processes by using relevant improvement tools
- You can apply and teach the fundamentals of management concepts like Six Sigma and Lean
Soft Skills:
- Your are able to resolve problems/ issues in team
- Your can formulate cause-and-effect-relationships
- You can follow a more critical approach of judgement
Fundamentals of Statistics, Management Science, Process Management and Organization, and Project Management
Process and Quality Management - Strategy (PQMS)
Dumas, M. et al. (2013): Fundamentals of Business Process Management, Springer
Harry, M./ Schroeder, R. (2006): Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations, Crown Business
Juran, J.M. et al. (2010): Juran's Quality Handbook: The Complete Guide to Performance Excellence, McGraw Hill, 6th ed.
Pfeifer, T./ Schmitt, R. (2014): Masing Handbuch Qualitätsmanagement, Carl Hanser, 6. Aufl.
Kieser, A. (Hrsg.) (2006): Organisationstheorien, Kohlhammer, 6. Aufl.
All relevant materials are provided in OPAL.
The lectures and exercises are in English.
Guest speakers from leading quality companies are invited to provide hands-on knowledge and experience