W305 – Process and Quality Management - Strategy
Process and Quality Management - Strategy
Version: 2
Prof. Dr. rer. pol. Swen Günther
swen.guenther(at)htw-dresden.de
Prof. Dr. rer. pol. Swen Günther
swen.guenther(at)htw-dresden.de
Prof. Dr. iur. Thorsten Richter
thorsten.richter(at)htw-dresden.de
Englisch
5.00 Credits
150 Stunden
4.00 SWS (2.00 SWS Vorlesung | 2.00 SWS Übung)
90.00 Stunden
Schriftliche Prüfungsleistung
Prüfungsdauer: 120 min | Wichtung: 100 % | Wird in englischer Sprache abgenommen
- Tuition in seminars, including discussions, teamwork, independent presentations, and learning by example
- Case study work will be a crucial part of exercises in order to apply provided theories and models
- Additionaly, a practical course regarding "Compliance Management" (1 SWS) is offfered
In-class lecture with presentations (PPT) by lecturerer and joint work on flipchart/ blackboard
1. Zero-Defect-Quality Strategy: Goals and Content, Diemension of Quality, Cost of Conformance/ Non-conformance, Examples
2. Contingency Theory: Scientific work process to achieve (new) scientific knowledge, Example: "Quality Management"
3. Management Concepts: Analysis and evaluation of actual concepts in the field of Process and Quality Management
4. Customer Focus: Success factor for high-quality-products, Determination of Critical-to-Quality characteristics (CTQs)
5. Compliance Management: Design of products/ services and manufacturing process according to legal requirements
Hard Skills:
- You can explain pre-conditions, implications and outcome of a sustainable Zero-Defect-Strategy of companies
- You are able to (scientificaly) analyse and evaluate relevant Quality Management concepts from practice
- You are able design/ define products and processes according to main customer requirements
- You know the goals and content of Compliance Management and your are able to explain main fields of action
Soft Skills:
- Your are able to resolve problems/ issues in team
- Your can formulate cause-and-effect-relationships
- You can follow a more critical approach of judgement
Fundamentals of Statistics, Management Science, Process Management and Organization, and Project Management
Process and Quality Management - Execution (PQME)
Dumas, M. et al. (2013): Fundamentals of Business Process Management, Springer
Harry, M./ Schroeder, R. (2006): Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations, Crown Business
Juran, J.M. et al. (2010): Juran's Quality Handbook: The Complete Guide to Performance Excellence, McGraw Hill, 6th ed.
Pfeifer, T./ Schmitt, R. (2014): Masing Handbuch Qualitätsmanagement, Carl Hanser, 6. Aufl.
Kieser, A. (Hrsg.) (2006): Organisationstheorien, Kohlhammer, 6. Aufl.
All relevant materials are provided in OPAL.
The lectures and exercises are in English.
Guest speakers from leading quality companies are invited to provide hands-on knowledge and experience